Student Relations

Guide for Faculty and Staff

As a caring educational community, we at Columbia College Chicago believe that when we are aware of any student who is in crisis, it is our responsibility to provide the student with appropriate assistance. We would like you to be aware of various resources that are available to assist students who are in crisis.

911 and Campus Safety and Security

If you believe that there is an immediate threat to an individual or the college community call 911, then notify Campus Safety and Security via their emergency line at 312.369.1111. For non-emergencies, the Campus Safety and Security number is 312.369.3220.


If a student is not in immediate crisis and needs support for issues that do not require immediate attention, please complete an Alert in the Student Success Collaborative (SSC) platform (via Oasis). Faculty and staff that need assistance with SSC Navigate may contact Student Persistence at 312.369.7929.

Student Relations and Student Health and Support Intervention Team


Student Relations office aims to ensure a successful educational experience for all Columbia students. Through collaboration with staff and faculty members, families, and the greater Chicago community, Student Relations provides support to students with a wide variety of concerns and challenges.  Student Relations staff may serve as clinical supports, advocates for students in crisis, and liaisons for students who require additional resources at Columbia or within the city of Chicago. Frequently, Student Relations provides consultation for faculty and staff that have a student concern.

Common Concerns Addressed with Students

  • Academic Challenges
    • Excessive absences
    • Missed assignments
    • Conflict with instructor
    • Lack of academic progress
  • Mental Health Issues
    • Short-term and solution-focused behavioral health care
    • Referral and assessment for community resources
    • Crisis intervention
  • Lack of Basic Needs
    • Homelessness
    • Food insecurity
  • Disruptive Behavior
    • Infringements to the teaching or learning process
  • Interpersonal Conflict
    • Roommate conflicts
    • Issues with faculty or staff
    • Challenges in romantic relationships
  • Difficult Life Transitions
    • Adjustment to college
    • Stress surrounding graduation
    • Caring for an ill family member
    • Death in the family
  • Medical Absence
    • Hospitalization
    • Medical leave for illness

How to Report a Student Concern

Faculty and staff may report a student concern via the SSC Navigate (Student Success Collaborative) notification system at Columbia College in the Oasis portal.  Notifications surrounding physical and emotional well-being or disruptive behavior are reviewed by Student Relations, who will then conduct outreach to the student and offer support and assistance.  Faculty and staff may also call Student Relations directly for consultation. Faculty and staff that need assistance with SSC Navigate may contact Student Persistence at 312.369.7929. Student Relations cannot divulge any information about the student to faculty or staff without the student’s express consent.

Crisis, Emergencies, and Sexual Misconduct

If a student is experiencing a crisis (such as suicidal or homicidal ideation, a significant mental health concern, or immediate housing or food insecurity) please contact the office of Student Relations immediately. Students that are actively experiencing an emergency (such as an immediate medical concern) should call 911 or may call Campus Safety and Security at 312.369.1111 for consultation. Students that have experienced sexual misconduct should call the office of Equity Issues at 312.369.6344 to file a formal report and receive resources.  Student Relations can serve as a confidential resource for students that have experienced sexual misconduct.

Hours of Operation

Fall and Spring Semesters
Monday - Thursday, 9:00am - 6:00pm
Friday, 9:00am - 5:00pm
Summer and Semester Breaks
Monday - Friday, 9:00am – 5:00pm


Contact Information

623 South Wabash, Suite 303
Chicago, IL 60605
Student Relations Main Office
Phone: 312-369-8595
Fax: 312-369-8038
Director of Student Relations
Coordinator of Student Relations