Help & Support

How do I...
Reset my OASIS password?

You can change your OASIS password by clicking on the "Personal Info & Password Change" link in the top right corner of the home page of OASIS once you log in.

Visit oasis.colum.edu to log in.

If you are unaware of your OASIS ID and/or password, please contact Client Services.

Online Administrative Student Information System (OASIS) is the online tool students use to register for classes, pay tuition and fees, check academic progress, and update their official address and contact information, as well as their emergency contact information.

For OASIS login support, call 312.369.7001, or email clientservices@colum.edu Monday through Friday from 8 a.m. to 6 p.m.

Change my Loopmail password?

To change your Loopmail password, once you log in to your account, you will navigate to the "My Account" option in Gmail. You will then select the "Sign-in & security" option. From here, you can change your Loopmail password.

If you are unaware of your Loopmail address and/or password, please contact Client Services with your Oasis ID number readily available.

For Loopmail support, call 312.369.7001, or email clientservices@colum.edu Monday through Friday from 8 a.m. to 6 p.m.

Please note that in most cases, Loopmail addresses follow the format of firstname.lastname@loop.colum.edu.

Access Canvas?

Canvas is the LMS used by Columbia faculty to manage their courses and it allows students to access course materials, such as course syllabi, assignments, resources, grades, and other materials. The college’s Canvas website is located at canvas.colum.edu.

Students sign in to Canvas with their Oasis ID number and Oasis password.

For login assistance, please contact Client Services by phone at 312-369-7001 or by email at clientservices@colum.edu Monday through Friday from 8 a.m. to 6 p.m.

There is also 24/7 support available through the Canvas website. Users must sign-in and refer to the help icon on the Canvas home page to reach a Canvas representative through chat or phone support.

Access campus wi-fi?

"Columbia Student" is the wireless network dedicated to students. This network is accessed using the same credentials to access OASIS.

Once you select the "Columbia Student" network from your list of available wireless networks, a browser window will pop up asking you to log into the network with your OASIS credentials. If a window does not automatically pop up, open a web browser and attempt to access the portal, and you will be re-directed to the log-in page. If you have any issues, please contact client services at 312-369-7001.

Please note that the "Columbia FacStaff" network is dedicated to Faculty and Staff. This network is accessed using network login credentials.
Access Lynda.com?

Lynda.com is the premier online training resource for anyone seeking exceptional, current and relevant software training. Whether you use it to supplement your learning in the classroom or to teach yourself an entirely new skillset, lynda.com is a truly invaluable resource available to the Columbia student community. Just log in to OASIS, click on the training tab and follow the lynda.com link to get started.

Contact Client Services?

For technical support, call 312.369.7001, or email clientservices@colum.edu Monday through Friday from 8 a.m. to 6 p.m.

Contact Student Financial Services with payment questions?

The Student Financial Services (SFS) office guides students through the process of financing their education. Learning about college costs and all the funding options available is essential to making a college education a reality. SFS is committed to educating students about their options. The office facilitates the federal financial aid process and helps students understand financial options such as private loans, scholarships and assistance programs. Students should visit SFS’s website to follow the four phases of paying for college, submit financial documents, chat with an SFS representative or use the virtual advisor tool.