Student Relations


Counseling Services and Student Relations are invested in preserving the safety and wellbeing of our Columbia College Chicago Community. It’s crucial during this time of uncertainty with Covid-19 that we protect you and our campus community. The College has informed us about changes to the academic calendar through the remainder of the spring 2020 semester, including the closure of campus buildings and the transition to online learning. These measures are intended to enhance community safety in response to COVID-19. For College updates, please visit the Columbia College Chicago Coronavirus Information page.

Though Counseling Services and Student Relations has closed its physical location, we will continue to serve you:

If you or someone you know is having a mental health emergency, please call 911.


For non-emergency crisis support:

Thank you for your patience as we work together to support the safety and wellbeing of the College community during this unforeseen pandemic. Visit TAKING CARE OF YOUR MENTAL WELLBEING DURING COVID-19 for additional resources

We are in this together. We are resilient.

Counseling Services and Student Relations 


Infectious disease outbreaks, including Coronavirus (COVID-19) create a new type of crisis with a great deal of uncertainty about the nature of the disease, its spread, and its impact. This will understandably affect our emotional and mental health wellbeing - even among those who have not been directly exposed to the disease. Reactions to a crisis can appear very different from person to person and can occur at any time. Please consider the following recommendations for promoting your mental wellbeing during this time.

Things You Can do to Support Yourself

  1. Limit Media Exposure.

Turn off the television and/or alert messaging on your phone if it is increasing your distress. Exposure to media can be healthy or unhealthy, for some of us knowing helps to feel a sense of control over the situation while for others it may reinforce anxiety and fear. Research has shown that excess media exposure to coverage of stressful events can result in negative outcomes. Use trusted resources to gather the information you need then turn it off if it’s causing stress.

APA Five Ways to View Coverage of the Coronavirus:

  1. Use Trusted Resources to Stay Informed.

Obtain the latest information during an infectious disease outbreak from credible and reliable sources of information. Up-to-date, accurate recommendations regarding disease prevention, self and family care, and travel guidance can be found at the following websites:

Center for Disease Control

The World Health Organization

The Chicago Department of Public Health

Columbia College Chicago Coronavirus-COVID 19 Website.

  1. Anticipate and Recognize Stress Reactions.

Emotional distress is common and normal in the context of uncertainty and potentially life-threatening situations, such as Covid-19 pandemic. Stress can present itself in different ways including physical, emotional, or cognitive ways. One common response for young adults is a feeling of invincibility and or emotional detachment which can lead to behaviors that may significantly increase risks.

Common acute stress reactions

Reactions specific to this COVID-19 outbreak

Try Different Strategies to Cope and Reduce Stress.

It’s normal to feel distressed in the face of hard times. The good news is that you can learn the skills of resilience. Many people already possess these skills and will bounce back on their own, given time. There are also several strategies you can use to help restore emotional wellbeing and a sense of control. What works for you may not work for others. It is important to keep at it and try different things such as:

People who already are managing existing mental health conditions should prioritize self-care during difficult times and should contact their clinicians if they have questions or concerns.

Here are some additional links with more guidance on caring for your mental health:

Jed Foundation

NAAMI Covid-19 Updates

CDC Taking Care of Your Emotional Health

COVID-19: Managing Stress in This Anxious Time:

Mental Health America, Mental Health And COVID-19 – Information And Resources


Guide for Faculty and Staff

As a caring educational community, we at Columbia College Chicago believe that when we are aware of any student who is in crisis, it is our responsibility to provide the student with appropriate assistance. We would like you to be aware of various resources that are available to assist students who are in crisis.

911 and Campus Safety and Security

If you believe that there is an immediate threat to an individual or the college community call 911, then notify Campus Safety and Security via their emergency line at 312.369.1111. For non-emergencies, the Campus Safety and Security number is 312.369.3220.


If a student is not in immediate crisis and needs support for issues that do not require immediate attention, please complete an Alert in the Student Success Collaborative (SSC) platform (via Oasis). Faculty and staff that need assistance with SSC Navigate may contact Student Persistence at 312.369.7929.

Student Relations and Student Health and Support Intervention Team


Student Relations office aims to ensure a successful educational experience for all Columbia students. Through collaboration with staff and faculty members, families, and the greater Chicago community, Student Relations provides support to students with a wide variety of concerns and challenges.  Student Relations staff may serve as clinical supports, advocates for students in crisis, and liaisons for students who require additional resources at Columbia or within the city of Chicago. Frequently, Student Relations provides consultation for faculty and staff that have a student concern.

Common Concerns Addressed with Students

How to Report a Student Concern

Faculty and staff may report a student concern via the SSC Navigate (Student Success Collaborative) notification system at Columbia College in the Oasis portal.  Notifications surrounding physical and emotional well-being or disruptive behavior are reviewed by Student Relations, who will then conduct outreach to the student and offer support and assistance.  Faculty and staff may also call Student Relations directly for consultation. Faculty and staff that need assistance with SSC Navigate may contact Student Persistence at 312.369.7929. Student Relations cannot divulge any information about the student to faculty or staff without the student’s express consent.

Crisis, Emergencies, and Sexual Misconduct

If a student is experiencing a crisis (such as suicidal or homicidal ideation, a significant mental health concern, or immediate housing or food insecurity) please contact the office of Student Relations immediately. Students that are actively experiencing an emergency (such as an immediate medical concern) should call 911 or may call Campus Safety and Security at 312.369.1111 for consultation. Students that have experienced sexual misconduct should call the office of Equity Issues at 312.369.6344 to file a formal report and receive resources.  Student Relations can serve as a confidential resource for students that have experienced sexual misconduct.

Hours of Operation

Fall and Spring Semesters
Monday - Thursday, 9:00am - 6:00pm
Friday, 9:00am - 5:00pm
Summer and Semester Breaks
Monday - Friday, 9:00am – 5:00pm


Contact Information

623 South Wabash, Suite 303
Chicago, IL 60605
Student Relations Main Office
Phone: 312-369-8595
Fax: 312-369-8038
Director of Student Relations
Coordinator of Student Relations